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FOR HEALTH PLANS Prevent avoidable ER utilization in the 911 moment

Don’t let low-acuity
911 calls become ER visits

What happens when low-acuity 911 calls are treated as emergencies?

Emergency care costs rise

Members incur medical debt

Satisfaction scores drop

Move intervention 
upstream

If reducing avoidable ER and ambulance use is non-negotiable, then intercepting care at the 911 moment should be part of your strategy.

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Fewer transports & ER admissions

Members get more appropriate care at lower cost

Clearly attributed medical savings

We understand how frustrating the 911-to-ER cycle can be

Built by people who know 911, we’ll help you clear the chaos.

93 out of 100

low-acuity patients accept RightSite
when offered

84 out of 100

low-acuity patients redirected without  ambulance

80 out of 100

of low-acuity patients had their barrier to care resolved

Some of our partners

Video ER visit with fast medication pickup.

“You all were a 10. Customer service, fast delivery, and quick pharmacy pickup were excellent. It was my first ER video visit, and I liked it.”

– Real Patient, GA

Blood pressure support delivered to home quickly

“They had me talk with a doctor right away and delivered a blood pressure cuff within an hour. They explained my wrist readings weren’t accurate.”

– Real Patient, TX

Video ER visit with fast medication pickup.

“You all were a 10. Customer service, fast delivery, and quick pharmacy pickup were excellent. It was my first ER video visit, and I liked it.”

– Real Patient, GA

Proactive follow-up call kept care on track.

“They said they’d call me Monday, and they did. I recognized the number and knew to answer.”

– Real Patient, TX

How to get started

Fewer transports. Better member outcomes.

Schedule a Meeting
1

Align on goals and scope.

2

See your true total utilization.

3

Turn on RightSite at 911 to guide care.

Stop avoidable ER utilization before it happens

We understand your frustrations with the current system.

Low-acuity  911 calls drive avoidable ER visits.

Activate RightSite at the 911 moment. An ER physician joins the call in real time, with navigator follow-up, to guide eligible low-acuity  callers to safe next steps before an ambulance rolls or an ER visit begins. Patient safety is built in, EMS can dispatch anytime, and utilization shifts upstream helping reduce unnecessary ambulance and ER use, improve member experience, and keep attribution clean.

See how we’ve broken the 911 to ER cycle.

For EMS For Health Plans