EMS - RightSite Health

Don’t let low-acuity calls tie up resources

How are low-acuity calls frustrating your crews?

Response times continue to rise

Available unit hours fall

Crews burnout, turnover increases

Keep units available for Life-Threatening Emergencies

If keeping your crews ready for life-threatening calls is non-negotiable, then our 911 intercept should be part of your playbook.

Faster response times

Available unit hours increase

Fewer repeat transports

We’ve got your back

Built by people who know EMS, we’ll help you run a more efficient system.

93 out of 100

low-acuity patients accept RightSite when offered

84 out of 100

low-acuity patients redirected without ambulance

80 out of 100

of low-acuity patients had their barrier to care resolved

Some of our partners

“Partnering with RightSite has been a game-changer. Our crews are no longer tied up with low-acuity calls for hours.”

—Fire Chief

“We’re able to keep ambulances available for true emergencies while ensuring patients receive the care they need, faster and more efficiently.”

— EMS Director

“RightSite shows up like a true partner. They’re honest, thoughtful in planning, and incredibly flexible and responsive when conditions change. Their commitment to public safety really came through during the winter weather event.”

– Carrie Gonzales, Henry County, Title

“We’re able to keep ambulances available for true emergencies while ensuring patients receive the care they need, faster and more efficiently.”

— EMS Director

How to get started

Fewer unnecessary transports. More unit availability.

Schedule a Meeting

Talk to a RightSite representative.

Measure the impact of an off-ramp for your low-acuity calls.

Activate RightSite to help keep units free for life-threatening emergencies.

Don’t let low-acuity calls slow you down

We understand your frustrations with the current system.

Tired of seeing non-urgent 911 calls eat hours while true emergencies wait?

Chiefs are pressed on response times, dispatch runs stacked boards, and crews carry the load as the front door for everything. With RightSite, an ER physician joins the 911 call in real time and, with navigator follow-up, routes eligible low-acuity callers to safe next steps. Patient safety is built in, ambulances deploy whenever needed, and EMS can clear low-acuity volume to keep units ready for true emergencies.

FOR EMSSpend less time on low-acuity calls